Thank you for loving our products and supporting us. If there’s an issue and you want to return the product we ask you to notify us of any problems within 7 business days of the receipt of your order. We reserve the right to fully investigate claims that we believe may be fraudulent and/or unfounded. We do not issue refunds but depending on the issue we may provide a product replacement. In no event will any replacement constitute an admission of any kind by Effi foods dba Unimaginable Foods.
We reserve the right to change or amend this policy. Feel free to reach out to us first so we can help resolve any questions you may have.
Please contact our Customer Support via email: firstname.lastname@example.org Someone from our team will get back to you within 24 hours between 9:00am and 5:00pm Pacific Standard Time, Monday through Friday, except holidays.
All Returns should be addressed to:
Attention: Unimaginable Foods
11620 Wilshire Blvd, Suite 900
Los Angeles, CA 90025
We ship to the United States, Canada, Australia, France, and the U.K.
Most orders are processed within 2-3 business days. For questions about your order, email us at email@example.com and we will respond to you within 24 hours. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00am 5:00pm PST, excluding weekends and holidays.
For Contiguous US (48 States):
- We ship orders using USPS Parcel Select Ground and Priority Mail Services and UPS Ground Services. Expedited shipping is also available at an additional cost.
For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):
- Shipping cost is determined by the standard rates of your preferred carrier.
We are proud to offer free ground shipping for orders over $49 shipped within the Contiguous US. In order to qualify for free shipping, you must have $49 or more of product in your cart. At this time, we do not offer free shipping to the Non-Contiguous US. Shipping carrier is determined by Unimaginable Foods at the time of shipping based on the end destination.
Unimaginable Foods ships internationally via UPS Worldwide Select and 3 Day Select Services, via USPS Priority Mail International. Additional shipping fees may apply to international shipments.
Note: We cannot account for unpredictable weather patterns, carrier delays that may occur.
Track your Package
After your order has been processed and shipped, you will receive a confirmation email containing a tracking number and an indication of which shipping service was used. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For your convenience use the links below to track your shipment:
- USPS Tracking https://tools.usps.com/go/TrackConfirmAction_input
- UPS Tracking https://www.ups.com/track?loc=en_US&requester=ST/